Shipping policy

Shipping Policy for Oluzu:

At Oluzu, we are committed to providing our customers with the best possible shopping experience. This includes fast and reliable shipping, so you can receive your orders in a timely manner. Here's what you need to know about our shipping policy:

Order Processing:

We aim to dispatch all orders within 1-3 business days from the date of purchase. If there are any delays or issues with your order, we will notify you by email as soon as possible.

Shipping Methods:

We use a variety of shipping methods depending on the size and weight of the package, as well as the destination. The average cost of shipping is $4.95. 

Shipping Times:

Once your order has been dispatched, you can expect to receive it within 2-10 business days from the date of dispatch. Please note that shipping times may vary depending on your location, and international orders may take longer to arrive due to customs clearance.

Shipping Rates:

We offer flat rate shipping on all orders that don't fall under our free shipping offers, which will be calculated at checkout based on the total weight and destination of the package.

International Shipping:

We are happy to offer international shipping to most countries. Please note that international orders may be subject to additional customs fees and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.

Order Tracking:

Once your order has been dispatched, you will receive a tracking number by email. You can use this tracking number to track your package online and get real-time updates on its delivery status through our track your order page which you can visit here.

Order Cancellations:

Our refund policy allows customers to cancel their order within 12 hours of purchase for a full refund. If the customer doesn't cancel within this timeframe, we cannot cancel their order. We strive to provide our customers with high-quality products and excellent service, and we want to make sure that our refund policy reflects that commitment. Thank you for choosing our company.

Returns & Exchanges:

If you are not completely satisfied with your purchase, you may be eligible for a return or exchange. Please see our Refund  policy for more information here.

Delivery Errors:

If an order fails delivery due to an incorrect address, it is completely the customers fault. We will do our best to get in contact with the customers courier, but we are not liable in any way for the value of the package. We will not reship your order for free, but you can contact us and we will supply a discount code for your next order.